Returns & Exchanges
At BLUETTI, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure your return or exchange is handled efficiently.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the product in its original packaging, including all cables, accessories, and documentation to ensure the item remains undamaged during transit.
Ship to Service Center
Affix the provided shipping label or send the package to our designated service center, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing